Chat

1

    Trip History

    Create a Trip

    Language

    Currency

Privacy PolicyHelp & Support

© 2025 ziarah, Inc.

logo

BETA

HotelsHotels
FlightsFlights
ActivitiesActivities
TransfersTransfers
AI AgentAI Agent
Trip PlannerTrip Planner

Language

AE | EN

0
HotelsHotels
FlightsFlights
ActivitiesActivities
TransfersTransfers
AI AgentAI Agent
Trip PlannerTrip Planner

Help & Support

  • Home
  • /
  • en
  • Help&support

Need assistance? Explore our FAQs, chat with us, or give us a call – we're here to help!

chatGif
Live Chat

Get instant answers to your questions with our live chat support.

chatGif
General Queries

Speak directly with our support team for personalized assistance.

Frequently Asked Question

What is Ziarah.ai?

Ziarah.ai is an AI-powered online travel platform offering tailored travel solutions, including flight bookings, hotel reservations, transfers, and other travel activities. Our AI technology creates personalized travel packages based on your preferences.

What makes Ziarah.ai different from other travel websites?

Ziarah.ai uses advanced AI algorithms to provide customized travel experiences. Whether you need a flight, hotel, or an entire vacation package, our platform simplifies the process by learning your preferences and offering recommendations that suit you best.

Which markets does Ziarah.ai currently serve?

Ziarah.ai serves clients worldwide, which guarantees comprehensive travel solutions for global customers.

How does Ziarah.ai create tailored travel packages?

Our AI analyzes your travel preferences, including budget, interests, and previous bookings, to design personalized vacation packages. These can include flights, hotels, activities, and transfers.

Can I customize the AI-generated packages?

Yes, you can modify the AI-generated packages by adjusting travel dates, adding or removing services, or selecting specific preferences.

How can I book a flight on Ziarah.ai?

Booking a flight with Ziarah.ai is easy and straightforward:

1.

Enter your departure and destination cities, travel dates, and the number of passengers.

2.

Browse the flight options curated by our AI, tailored to your preferences.

3.

Select your preferred flight and enter passenger details.

4.

Proceed to checkout, and once your payment is confirmed, you will receive your E-Ticket.

What is an e-ticket?

An e-ticket is an electronic version of a paper ticket. It is stored digitally and serves as proof of your reservation. You'll receive your e-ticket via email or WhatsApp after booking.

Can I search for flights to multiple destinations?

Yes, Ziarah.ai supports multi-city flight bookings. You can add multiple destinations to your itinerary during the search process.

How does Ziarah.ai find the best flight options?

Our platform uses AI algorithms to search thousands of airlines and consolidators to provide you with the best flight options based on price, convenience, and preferences.

How can I modify or cancel a previous booking?

Please contact our 24/7 support team via email, phone, or WhatsApp service.

How do I know my booking is confirmed?

Once your booking is successfully processed, you will receive a confirmation email with your booking details, Invoice and e-ticket.

What are the types of flights?

1.

Non-stop Flights: Direct flights from departure to destination without any stops.

2.

Direct Flights: Flights with intermediate stops but no plane changes.

3.

Connecting Flights: Flights requiring a change of planes at an intermediate airport.

Can I book a flight departing from a country other than my current location?

Yes, you can book flights originating from any location, regardless of your current whereabouts.

Can I book a flight for more than 9 passengers in a single reservation?

For groups of more than 9 passengers, please reach out to our customer support team, as group bookings require special arrangements.

How can I make online check-in?

Visit the airline's official website or app, navigate to the online check-in section, and enter your booking reference and personal details. Follow the instructions to complete check-in.

What happens if my flight schedule is changed?

Airlines may adjust flight schedules due to reasons such as equipment changes, routing alterations, capacity adjustments, or unforeseen circumstances like weather, mechanical issues, or crew availability. If your booking is affected by a schedule change, we will inform you by email. However, please be aware that in some cases, we may not receive prior notice, so we advise checking your flight status 24 hours before departure for any updates. When a schedule change occurs, the airline will typically provide an alternative flight. The options available will depend on the airline's policies and the terms of your ticket. We will work with the airline to secure a flight that closely matches your original schedule, or offer a refund, depending on your preference.

How can I request a name correction on my booking?

Name corrections are subject to the airline's policy. Contact our support team to request a correction and they will coordinate it with the airline. Fees may apply in case of acceptance.

Are there any restrictions on baggage for specific airlines?

Yes, baggage policies vary by airline. Check the airline's baggage rules during booking or in your confirmation email.

Can I add special assistance requests to my booking?

Yes, you can request special assistance during the booking process or by contacting customer support team.

How do I find the best hotel deals?

Our AI technology curates hotel recommendations based on your budget, preferences, and travel dates. Filter results by price, location, and amenities to find your ideal stay.

Can I book hotels for large groups?

Absolutely. For groups, please reach out to our customer support team, as group bookings require special arrangements.

How do I book a hotel on Ziarah.ai?

To book a hotel, simply enter your destination, check-in and check-out dates, and number of guests. Our platform will display available hotels which you can filter based on your preferences. Select your preferred hotel and proceed to checkout.

Can I filter hotels based on amenities

Yes, you can filter hotels based on amenities such as free Wi-Fi, swimming pool, fitness center, pet-friendly, parking, breakfast included, and more.

Are the hotel prices on Ziarah.ai final or subject to additional fees?

The prices displayed on Ziarah.ai are inclusive of taxes and fees. Additional charges, such as for extra guests or special services, will be shown before completing the booking.

Can I choose my room type in advance?

Yes, you can choose from available room types when making your booking, based on your preferences and the options offered by the hotel.

What happens if I need to cancel or modify my hotel booking?

Cancellation and modification policies vary by hotel. You can modify or cancel your booking by contacting our customer support team according to cancellation or modification fees. Be sure to review the hotel's cancellation policy before confirming your reservation.

Do I need to pay in advance for my hotel booking?

Full payment is required in advance at the time of booking. The payment details will be clearly outlined during the booking process.

Is it possible to request early check-in or late check-out?

Early check-in and late check-out are subject to availability. You can request them when making your booking. Additional fees may apply depending on the hotel's policy.

Can I request special accommodations, such as a room with accessibility features?

Yes, you can request rooms with special accommodations, such as accessibility features, during the booking process. We recommend contacting our customer support team for confirming these requests directly with the hotel.

Are there hotels that allow pets?

Yes, you can filter hotels that allow pets while searching, and be sure to check the specific hotel's pet policy for any restrictions or fees.

Can I book a hotel for someone else?

Yes, you can book a hotel for another person. Just enter their details during the booking process, including their name and contact information.

How do I know if my hotel booking is confirmed?

Once your hotel booking is complete, you will receive a confirmation email with all the details of your reservation. You can also check your booking status and details in your account.

What if the hotel is overbooked or unavailable when I arrive?

In the rare case that a hotel is overbooked or unavailable, the hotel will typically offer an alternative accommodation of equal or higher value. If no satisfactory solution is provided, we will assist you in finding alternative accommodations by coordinating it with the hotel or service provider.

Are hotel bookings refundable?

Refundability depends on the hotel's cancellation policy. Some bookings are non-refundable, while others offer partial or full refunds if canceled within a specified timeframe. Be sure to review the terms before completing your booking.

What transfer options are available?

Ziarah.ai offers airport transfers, city-to-city transportation. Simply choose your preferred option during the booking process.

How do I book a transfer?

Booking a transfer is easy:

1.

Select your pickup location, destination, and travel date.

2.

Choose your preferred transfer type and vehicle.

3.

Complete the booking process and receive confirmation.

Are transfers available from the airport to my hotel?

Yes, we offer airport-to-hotel transfer services in many destinations. You can select this option during the booking process.

Can I book a transfer for a return trip?

Yes, you can book both one-way and round-trip transfers. Just specify the return details when making your booking.

Are transfers available for all destinations?

We offer transfers in a wide range of destinations. During the booking process, you'll see the available options based on your travel location.

Can I request a specific type of vehicle for my transfer?

Yes, depending on the availability in your destination, you can choose from a variety of vehicle types, including sedans, SUVs, minivans, or luxury cars.

Do I need to provide my flight details for airport transfers?

When booking an airport transfer, please provide your flight details so we can monitor your arrival time and adjust the pickup accordingly.

Can I add extra baggage for my transfer?

You can specify extra baggage requirements when booking. Most vehicles can accommodate standard luggage, but if you have oversized items, please let us know in advance to ensure the appropriate vehicle is arranged.

Are there any additional charges for transfers?

The price displayed during booking typically covers your transfer. However, additional charges may apply for things like extra luggage, special requests, or waiting time. These will be clearly communicated during the booking process.

How far in advance should I book a transfer?

We recommend booking your transfer at least 24 hours in advance to ensure availability. However, last-minute bookings may be available depending on the destination and vehicle availability.

Can I book transfers for a group of passengers?

Yes, we offer group transfer services. Depending on the number of passengers, we can arrange larger vehicles like minibuses or buses for your group.

What happens if I miss my transfer?

If you miss your scheduled transfer, please contact our customer support team. We will do our best to arrange an alternative transfer based on availability but it's not guaranteed to get it free of charge.

Can I cancel or modify my transfer booking?

Yes, you can modify or cancel your transfer booking. Cancellation and modification policies vary depending on the service provider, so please check the specific terms during your booking process.

What should I do if I cannot find my driver at the pickup location?

If you cannot locate your driver, please contact our customer support team immediately. We'll assist you in finding your driver or making alternate arrangements.

What types of activities can I book on Ziarah.ai?

You can book a wide range of travel activities, including guided tours, city excursions, cultural experiences, adventure activities, tickets to attractions, and more.

How do I search for activities?

Simply enter your destination, travel dates, and preferences. Our AI-powered platform will show you a variety of activities suited to your interests and schedule.

Are the activity bookings flexible?

Many of our activities offer flexible cancellation policies. You can check the specific terms and conditions during the booking process for each activity.

How do I know if an activity is available on my preferred date?

When you select an activity, our system will show you the available dates and times. If the date is unavailable, you will be prompted to choose another.

Can I customize my activity booking?

For any specifications and customization options, such as private tours, additional services, or flexible timings. Please contact our customer support team to handle such cases.

Do I receive tickets immediately after booking an activity

In most cases, you will receive your booking confirmation and tickets via email immediately after booking. Some activities may require additional verification before issuing tickets. So if you didn't receive your confirmation, please contact our customer support team.

Can I make changes to my activity booking after confirmation?

Changes to activity bookings depend on the specific activity and the provider's policy. Please review the terms before booking, and contact our support team if you need assistance with modifications.

Are there any age restrictions for certain activities?

Yes, some activities may have age restrictions for safety or regulatory reasons. These restrictions will be clearly mentioned in the activity details.

Can I book activities for a large group?

For group bookings please contact our customer support team, as special arrangements may be needed for larger groups.

What happens if I miss an activity I've booked?

If you miss an activity, refunds or rescheduling may not be possible depending on the activity's policy. We recommend arriving early to avoid missing out.

Are there discounts available for activities?

Occasionally, we offer discounts or promotions on specific activities. Check our website for current deals or subscribe to our newsletter for updates.

What payment methods do you accept?

We accept major credit cards, debit cards, Apple Pay and Google Pay.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment details and ensure a secure transaction process.

Will Ziarah.ai support multiple currencies?

Yes, Ziarah.ai supports transactions in multiple currencies, making it convenient for users worldwide.

I'm having trouble using the website. What should I do?

Contact our support team via live chat, email, or phone. Our team is available 24/7 to assist you.

How do I contact customer support?

You can reach us via:

1.

Email support@ziarah.ai

2.

Phone:

3.

Live Chat: Chat Button is available on our website, just click on it and start your conversation.

If you have any other questions or need further assistance, feel free to contact us. Thank you for choosing Ziarah.ai for your travel needs.